Loads of enjoyable discursive sessions here, but I enjoyed Scott Wilson’s workshop ‘Co-ordination and Control of Business Processes’ most of all. We discussed which higher education processes could respond to development in the light of technology developments. Our group’s diagram, although untidy led to a neat table of processes we felt could benefit from development:
| Process | Driver | Impact | Readiness for change | Interventions |
| 1 Peer learning matching | Learning productivity | Better results, fulfilment | Good | As 4 below |
| 2 Teaching | workload | move effort from presentation to facilitation, formative assessment | Medium | Business process concepts as 4 below |
| 3 Marking / assessment | Discomfort, hard work, fairness | Lower costs, reliable results, happier staff | Low | Systems of peer ranking |
| 4 Environmental Audit | Environmentalism | Planet saved | Good | Online support |
| 5 Learn(ing)ed Societies, (Journals, peer-review, inter-institutional repositirys, joint bids | Need for enhancement of academic society | Better education | Good | Social software, intentional communities of practice, business process enabled |